BUDDY Limited Warranty — BUDDY FWD ZEPTO

Version 2026-11-draft · DRAFT FOR LEGAL REVIEW — not yet in force

This warranty is given by NAGAMING ENTERPRISE (Registration No. [●]), trading as BUDDY ("BUDDY") to the original purchaser ("you") of a BUDDY FWD ZEPTO food waste disposer bought from BUDDY or through an authorised BUDDY Affiliate in Malaysia.

1. Warranty period

1.1 12 months from the date of installation by BUDDY. For self-installation orders, the period runs from the date of delivery.

1.2 A unit repaired or replaced under this warranty is covered for the rest of the original period, or for 3 months from the repair or replacement, whichever is longer.

2. What is covered

2.1 The unit. Defects in materials or manufacturing that cause the unit to fail under normal household use as described in the BUDDY user guide.

2.2 BUDDY installation workmanship. Leaks or faults at connections made by BUDDY or its appointed installer during installation.

2.3 What BUDDY will do. For a covered fault, BUDDY will, at its option, repair the unit or replace it with the same or an equivalent model, free of charge for parts, labour and the service visit within BUDDY's service area. Replaced parts and units become BUDDY's property.

3. What is not covered

3.1 Damage caused by items the user guide says must not go into the disposer. These include fats, oils and grease; large or hard bones and shells; fibrous husks; glass, metal, plastic, cloth or paper; and chemicals or drain cleaners.

3.2 Jams that clear by following the user guide (for example, by pressing the reset button). A service visit for a jam caused by misuse is chargeable at BUDDY's published service rate.

3.3 Damage from accidents, misuse, neglect, power surges, lightning, flooding, pests, or operating without running water.

3.4 Faults caused by your property's own plumbing, drainage, blockages downstream of the disposer, or the electrical supply.

3.5 Self-installation not carried out in line with BUDDY's installation requirements, or any repair, modification or removal by anyone other than BUDDY or its appointed installer.

3.6 Commercial, restaurant or other heavy-duty use, unless BUDDY approved the site in writing.

3.7 Cosmetic wear, discolouration, and normal wear of rubber parts (splash guard and gaskets) after 6 months.

3.8 Units relocated to another address without BUDDY's reinstallation.

4. How to claim

4.1 Contact BUDDY at [official BUDDY email] or WhatsApp +60 12-540 2341 with: (a) your order number; (b) the unit's serial number; (c) a short description, and a photo or video of the problem.

4.2 First try the reset steps in the BUDDY reset video. BUDDY may troubleshoot with you remotely before arranging a visit.

4.3 BUDDY aims to respond within 2 working days and to complete a repair or replacement within 14 working days of confirming the fault, subject to parts availability.

5. Your statutory rights

This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act 1999 and the Sale of Goods Act 1957, including the guarantee that goods are of acceptable quality.

6. General

6.1 This warranty applies only in Malaysia.

6.2 It may be transferred to a new owner of the property where the unit remains installed, if BUDDY is notified within 30 days.

6.3 It is governed by the laws of Malaysia.