We check your sink first.
Then a BUDDY installer fits the unit, tests it with you, and your 12-month warranty starts.
- 1Send us your sink
WhatsApp a photo of the cabinet under your sink.
- 2We check it fits
We confirm suitability, service area and your price.
- 3Installer visits
A BUDDY installer fits the unit and tests it with you.
- 4You're covered
Your 12-month warranty starts from installation.
Questions people ask before installing.
What does my kitchen need?+
A sink with a standard drain opening, space in the cabinet below, a nearby power point, and drainage that can take the disposer outlet. We confirm all of this before booking.
Which sinks are suitable?+
Most single and double-bowl stainless-steel kitchen sinks with a standard drain opening. Unusual sinks, very shallow cabinets or certain drain arrangements may not be suitable — we'll tell you upfront.
Electrical requirements+
A properly earthed power point within reach under the sink. Our installer will flag anything that needs an electrician.
Drainage requirements+
The unit discharges into your existing kitchen drain. Grease traps, long horizontal runs or blocked pipes need to be assessed first.
What happens during professional installation?+
Site check → appointment → removal of the existing sink waste → fitting and connection → leak and function test → handover. Your installer records the unit's serial number.
Can I install it myself?+
Yes, at the same RM1,899 price. You're responsible for a safe, compliant installation; we'll provide the installation requirements.
Is installation really complimentary?+
Standard installation is complimentary for eligible customers in our service areas, subject to a site check. Non-standard work (e.g. new power points or plumbing changes) is quoted separately before any work starts.
Is it safe with young children at home?+
BUDDY has no knife blades: swivel impellers press food against a grind ring, and it only runs when switched on. As with any kitchen appliance, never put hands into the sink opening, keep the switch out of children's reach, and switch off at the wall before clearing anything.
What can't go in?+
Fats, oils and grease; large bones; shells; fibrous husks such as corn husks; and non-food items like glass, metal, plastic, tissue or cloth.
It stopped or just hums — what do I do?+
Switch off at the wall, clear any hard object with long tongs (never your hand), then press the reset button on the base of the unit. Watch the reset video on this page. Still stuck? Contact us.
Warranty+
12 months on the unit, plus 12 months on BUDDY installation workmanship. See the full warranty terms.
Where do you install?+
Service areas are confirmed when you enquire. We're expanding as our installation network grows.
Is a disposer allowed in my property?+
Requirements can depend on your property, its sewerage connection and building management rules. We assess suitability before installation and won't install where it isn't appropriate.
Reset in under a minute
If a hard object makes BUDDY stop, the overload protection cuts the motor. This short video shows where the reset button is and how to use it.